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Divi builder broken after a website transfer

Discussion in 'Free Divi Community Forum' started by Pierre455, Sep 27, 2019.

  1. Pierre455

    Pierre455 New Member

    Hi,

    I am having issues with the divi builder after an webhosting change, everything has successfully been transfered and Divi is enable on the website, but when i want to activate the divi builder i can't customize anything.

    Thanks if you know how to fix it, and sorry about my terrible english :D
     
    #1 Pierre455, Sep 27, 2019
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Kindly share screenshot on that.
     
    #2 Divi.Help, Sep 27, 2019
  3. Pierre455

    Pierre455 New Member

    I just have something like a default display but without the tools like section or Divi's element of the visual builder[​IMG]

    Maybe should i reinstall Divi ?because of the migration
     
    #3 Pierre455, Sep 27, 2019
    Last edited: Sep 27, 2019
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    Meaning when you enabled Visual Builder, you only see your page design without any builder option?

    That's weird. You might want to delete the Divi theme & re-install it. Or you can just update Divi to the latest version & clear your cache & see if it works.

    If still not working, you might want to refer to official Divi support & see what they say: https://elegantthemes.com/members-area/help/
     
    #4 Divi.Help, Sep 27, 2019
  5. Pierre455

    Pierre455 New Member

    Yep that's it, maybe something is wrong because of the new database has a different prefix than before so maybe the installation isn't good.
    I have the last version of Divi, and already tryied to clear my cache.
    If i delete Divi and re-install it, will my pages being affected? (terrible english so sorry)

    Thanks i will contact them
     
    #5 Pierre455, Sep 27, 2019
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  6. Divi.Help

    Divi.Help Administrator
    Staff Member

    Re-install / update Divi will not affect your pages. But if the issue is with the database, re-install / update Divi will not help.

    If re-installing / update DIvi doesn't fix the issue, then it's best for you to refer official Divi support about it & see what they say.
     
    #6 Divi.Help, Sep 27, 2019
  7. mariejac27

    mariejac27 New Member

    Hi, I am having the same issue as pierre455,
    Did you find the answer ?
     
    #7 mariejac27, Nov 28, 2019
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  8. Pierre455

    Pierre455 New Member

    Hi Marie, yes i've find the answer, sorry about not updating the thread, i've fixed the issue. My problem was from my database, the prefixes of the tables was wrong, so check it out, my new host has some default prefixe for the databases.

    I hope it will fix your problem
     
    #8 Pierre455, Nov 28, 2019
  9. mariejac27

    mariejac27 New Member

    Thanks for your reply. Do you have the SQL query to rename all table prefix? Thank you
     
    #9 mariejac27, Nov 28, 2019
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  10. mariejac27

    mariejac27 New Member

    I tried changing the prefixes but it completely deleted divi on my website. I then rolledback the previous version of divi, and it worked !!!
     
    #10 mariejac27, Nov 28, 2019
  11. zambox

    zambox New Member

    Maybe it is too late but I hope I can help others who wants to carry their DIVI sites from one domain to other one...I had all of the issues above and after got nuts, I found the solution guys....Thanks to "Duplicator"...Just watch the video and follow the instructions...Your perfect Divi Site goes to the new address seamlessly....

    DUPLICATOR
    [​IMG]

    All the best and stay healty...:)
     
    #11 zambox, Dec 28, 2020
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