1. PROMO Upgrade to Pro Membership @ $99 / Lifetime & access all our 16+ premium Divi extensions: Divi Block, Carousel Toolkit, etc.LEARN MORE
Dismiss Notice
NEW Divi.Help Pro Carousel AI Toolkit - Magically turn your Divi design into carousel, simply by using our online toolkit. No plugins needed. Now it works with Divi 5 as well!Try our carousel AI toolkit
BEST Divi Block - A revolutionary drag & drop tool to easily mix & match 960+ premade blocks (Light & Dark) to kick start your Divi site design. Special module designs are included as well. Also newly added AI generator & color. Now it works with Divi 5 as well!
Learn More About Divi BlockFree Version ~ 340+ Free Blocks

Can't import json

Discussion in 'Basic Support Forum' started by Liz England, Dec 2, 2019.

  1. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    I've exported a header layout from one site, which worked fine, but on trying to import to the other site I get 'can't import in this context' message. I've tried multiple different ways, so exporting and importing from library, exporting and importing when DU header library only category selected, but no joy.
     
    #1 Liz England, Dec 2, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Premade team carousel design for your Divi site without using any plugins:View Demo
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    If you export it from WP Admin > Divi > Divi Library > Import / Export, then you will need to import from the same place as well: WP Admin > Divi > Divi Library > Import / Export

    Just tested from our two demo sites & it works fine. Do note that this is the default Divi import / export feature, not our plugin.

    Let me know how it goes.
     
    #2 Divi.Help Pro Support, Dec 2, 2019
  3. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    I'll try it again, but that's what I've done a couple of times.
     
    #3 Liz England, Dec 3, 2019
    1. PRO MEMBER PERKS Beautifully crafted custom colored 'Freelancer' Divi layout for all Pro members:View Demo
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Another thing is make sure you fulfill Divi requirement stated in WP Admin > Divi > Support Center > System Status.
     
    #4 Divi.Help Pro Support, Dec 3, 2019
  5. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    Ah, it's not exporting - zero bytes
     
    #5 Liz England, Dec 3, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Premade testimonial carousel design for your Divi site without using any plugins:View Demo
  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    #6 Divi.Help Pro Support, Dec 3, 2019
  7. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    It has file type 'after effects...json' with zero bytes?
     

    Attached Files:

    #7 Liz England, Dec 3, 2019
    1. PRO MEMBER PERKS Divi Mini Cart Pro Plugin - Instantly add 3 different types of mini cart to your Divi site:Learn More
  8. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Not sure about that. It's best for you to refer official Divi support about it, as that is the default Divi Library export feature: https://www.elegantthemes.com/members-area/help/
     
    #8 Divi.Help Pro Support, Dec 3, 2019
(You must log in or sign up to post here.)