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Solved Divi Builder Will Not Load After Move To New Server

Discussion in 'Free Divi Community Forum' started by Richard Geer, Jan 20, 2023.

  1. Richard Geer

    Richard Geer New Member
    Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Hello,

    I built a nice DIVI site on a GoDaddy Managed Wordpress server with intent for it to stay there. It was decided to ramp up a VPS and I had to move the site manually. The site is running but I cannot get the DIVI builder to load on the subpages. It works fine on the home page.

    The only way it will work is if I set permalinks to plain. Also the native DIVI forms don't seem to work as well.

    I have done everything in this checklist:Tips to Fix Divi Builder Not Working Issue | Divi Plugins & Divi Child Themes (divigear.com)

    Any thoughts or ideas would be great.

    Richard
     
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    You may try to disable all Divi performance options & see if it works: WP Admin > Divi > Theme Options > General > Performance
     
  3. Richard Geer

    Richard Geer New Member
    Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Thank you, tried that and the same result, this one has me baffled. I can even create a new page and edit it fine in draft mode. Once live, cannot edit with DIVI builder. Can edit only after putting post in draft mode then can re-publish.
     
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    What about save mode? Have you tried to enable it & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled

    Also not sure if htaccess can cause the issue. You may try to reset the htaccess & resave your permalinks. There are plenty of tutorials on how to reset htaccess.

    Otherwise, you might want to refer official Divi support & see what they say: http://elegantthemes.com/members-area/help/
     
  5. Richard Geer

    Richard Geer New Member
    Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Thank you, will try to reset the htaccess and reset permalinks. Only other thing I can think of is remnant pointers to GoDaddy Managed hosting somewhere. It has been a pain.
     
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  6. Divi.Help

    Divi.Help Administrator
    Staff Member

    Another thing is when you’re loading the Divi Builder, check the browser console for any error (Right click > inspect > console tab)
     
  7. Richard Geer

    Richard Geer New Member
    Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    After quite of bit of research and escalation in DIVI support, they were able to sort out that the issue was due to the NGINX server environment where the site was relocated.

    Elegant Themes Visual Builder No Worky on NGINX Server | Toggen

    Essentially this mod had to be made for me by the IT team to get it to work. Hope it my help someone in the future on an NGINX server.

    location / {
    try_files $uri $uri/ /index.php$is_args$query_string;

    }
     
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