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Solved DIVIBLOCK PRO .json file won't import

Discussion in 'Support Forum' started by Nicole, Mar 5, 2023.

  1. Nicole

    Nicole New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Hi Divi Team

    My .json file for a Slide In Bar won't import into my global footer for the following website: https://collectivehc.com.au/

    This is the first time that I'm encountering this problem. I've had no issues doing the very same thing on several other websites. Can you figure out why it wont import on this website please?

    Many thanks
    Nicole
     
    #1 Nicole, Mar 5, 2023
    1. PRO MEMBER PERKS Divi Block Pro - Easy-to-use drag & drop interface to mix & match 456+ premade Divi blocks & export as json file:Learn More
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Try to enable Safe Mode & import it & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled

    If not, is there any error that it shows?
     
    #2 Divi.Help Pro Support, Mar 5, 2023
  3. Nicole

    Nicole New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Thank you, but unfortunately that didn't work. There is no error message. It actually shows that it's imported 100% with the green tick icon, but there is nothing there. The loading pop-up with green tick just gets stuck on the page.
     
    #3 Nicole, Mar 5, 2023
    1. PRO MEMBER PERKS Divi Ultimate Header Plugin - Add custom vertical navigation for your Divi site. Turns into slide in menu on mobile:Learn More
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Taken from our FAQs page:

    AFTER IMPORTING JSON FILE, IT SHOWS SUCCESS BUT NOTHING HAPPEN?
    If you’re unable to import the json file, check if you have Wordfence plugin installed on your Divi site. If yes, then try to disable it & import the json again.

    If you don’t have any plugin installed, then it’s due to your server mod_security. You will have to contact your web host to check their mod_security error log & whitelist the action.

    =========

    If the import works on other sites on the same server, then most likely it’s just your security plugin causing the issue. But if the import doesn’t work on all sites on the same server, then most likely the import is blocked by your server firewall.
     
    #4 Divi.Help Pro Support, Mar 6, 2023
  5. Nicole

    Nicole New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Brilliant! I deactivated the security plugin and the problem is solved. Thank you for your assistance. Much apprecaited.
     
    #5 Nicole, Mar 6, 2023
    Divi.Help Pro Support likes this.
    1. PRO MEMBER PERKS Divi Ultimate Footer Plugin - Custom global Divi footer (20 premade styles) + Revealing footer effect:Learn More
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