Solved Theme Builder does not load

Hi there, hope somebody can help here.

I can build page content using the Visual Builder but I can not use the Theme Builder, it doesn't load; all I get is the loading graphic for a while followed by an error message, 'An unknown error has occurred. Please try again later'. So, I am unable to create headers, footers, or templates.

The max_execution_time value was set at 30 and the Diivi Status suggested increasing to 120, the host provider has changed this to 300.

I've tried loading the builder in Safe Mode, it didn't fix the problem.
WordPress version is the latest and the Divi Theme was downloaded a few days ago.

I'm talking to Divi Support but they've not yet been able to help; hoping to get some suggestions here.

Cheers
Grant

 

Thanks, but none of those options have helped. I'm going to uninstall Divi Theme and reinstall it. See if it makes a difference.

 

Divi Support got back to me just before I was about to remove/reinstall Divi Theme and having inspected my site, suggested that, 'the setting X-Frame-Options was set to DENY. That's too restrictive, it should be set to SAMEORIGIN. Please each out to their host ask them to check if X-Frame-Options set to SAMEORIGIN'.

Here's their screenshot for future reference for anybody else experiencing the same issue.





The server host updated the setting and things are now working properly, so, problem solved! I have to say, the Divi Members support is very good. (So is the help provided from this forum!)

Cheers for your help.
Grant