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Solved Haeder is Disappering and Reappering Infrequently

Discussion in 'Basic Support Forum' started by David Behrens, Jul 30, 2019.

  1. David Behrens

    David Behrens New Member
    Divi Block Pro Divi Powerful Child Theme Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Hi Divi.Help Community,

    I am having a strange issue happen on one of my production websites, and I would love your input if at all possible. One of my sites, fordsfishshack.com, is experiencing issue with the Header and Menu appearing and then completely disappearing off the webpage sporadically. This header obviously serves as the main navigation for the website, so any help you have would be greatly appreciated. If the Header appears for you, trying clicking on a few other pages and watch it disappear. Any help or bug fixes would be greatly appreciated! I attached two pictures to show the phenomenon. Our homepage loaded the header and our 'events' page did not load the header in the photos.

    Sincerely,

    David M. Behrens
     

    Attached Files:

    #1 David Behrens, Jul 30, 2019
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    That's weird. I don't see the custom header on your site.

    Try to use our alternate method. Here's how to do it:

    1. Go to this URL for your website:
    Code:
    Log In or Sign Up to view this code.
    2. Then tick Enable Header Alternate Option
    3. Then click Publish & see if it works.

    Let me know.
     
    #2 Divi.Help Pro Support, Jul 30, 2019
  3. David Behrens

    David Behrens New Member
    Divi Block Pro Divi Powerful Child Theme Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    The header is still loading sporadically, albeit less sporadically than before. Do you have any other potential solutions?
     
    #3 David Behrens, Jul 30, 2019
    1. PRO MEMBER PERKS Divi Ultimate Child Theme - Tons of premade layouts & section designs + functionalities for your Divi site:Learn More
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    I tested most of your pages now & they're all working fine. Try to clear your browser cache & check again & let me know.
     
    #4 Divi.Help Pro Support, Jul 30, 2019
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