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Solved Archive plugin JSON import is stuck with errors in backend

Discussion in 'Basic Support Forum' started by Vinayaga Raman, Aug 2, 2019.

  1. Vinayaga Raman

    Vinayaga Raman New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    I just purchased the full package bundle 5 minutes back and have hot a issue :-(

    I installed the Archive plugin and tried to import the JSON. The page is stuck

    upload_2019-8-2_18-34-8.png

    And I see these errrors on my backend.

    2019/08/02 18:25:26 [error] 4218#4218: *38299 FastCGI sent in stderr: "PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
     
    #1 Vinayaga Raman, Aug 2, 2019
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  2. Vinayaga Raman

    Vinayaga Raman New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    This is fully repeatable. Latest DIVI version, plugin install works, JSON import messed up the site again.

    This time, I see a additional log message, last line.


    2019/08/02 18:46:10 [error] 4218#4218: *39578 FastCGI sent in stderr: "PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /var/www/piazza/wp-content/themes/Divi/core/components/Portability.php on line 758
    PHP message: PHP Warning: array_key_exi
    2019/08/02 18:46:10 [error] 4218#4218: *39578 upstream sent too big header while reading response header from upstream, client: 106.51.100.112, server: piazzaonthemove.com, request: "POST /wp-admin/admin-ajax.php HTTP/1.1", upstream: "fastcgi://unix:/run/php/php7.2-fpm.piazza.sock:", host: "piazzaonthemove.com", referrer: "https://piazzaonthemove.com/wp-admin/edit.php?post_type=et_pb_layout"
     
    #2 Vinayaga Raman, Aug 2, 2019
  3. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Sorry for the issues. Below are some statements & suggestions:

    1. That's weird. Never heard of any reported such issue before.
    2. We tested to import the .json file on our demo site & it works fine.
    3. Since you're using the latest version of Divi, we tried to export the .json from the latest Divi version as well & see if it helps. Download the attached .json file & import it again & see if it works.
    4. If not, you might want to try to enable Safe Mode in WP Admin > Divi > Support Center & try to import & see if it works. This is to see if any third party plugins causing the import process.
    5. Lastly, what you could try is to fulfill the requirements stated in WP Admin > Divi > Support Center > System Status. Then, try to import again.

    Let me know if it works.

    =====

    Just to clarify:
    - We did not alter Divi Library import / export feature. We are just using it to import / export our premade design. It's a Divi native feature.
    - To confirm whether it's our .json file issue, you can try to import other .json file & see if it works.
     

    Attached Files:

    #3 Divi.Help Pro Support, Aug 2, 2019
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  4. Vinayaga Raman

    Vinayaga Raman New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    I agree that the JSON import should work, but it is not. The server is top of the line, no question of not meeting the minimum requirements.

    Okay, so I created a brand new wordpress site on a subdomain, demo.terabytewebsites.com. There are no plugins, no theme other than Divi. Just upload the archive plugin. Works. Then I import the JSON and the import fails with SAME PHP errors in backend and import hangs.

    FYI : I tried importing a different JSON for Material Divi columns, goes through perfectly. No issues there

    I can added a new admin user to the website for you if you want to check.
     
    #4 Vinayaga Raman, Aug 2, 2019
  5. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Kindly check your PM.
     
    #5 Divi.Help Pro Support, Aug 2, 2019
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