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Apple devices cannot access website

Discussion in 'Free Divi Community Forum' started by ericbotha, Feb 2, 2025.

  1. ericbotha

    ericbotha New Member

    Hi all,

    I am not a web developer. I had a web developer designing my site www.livingartistemporium.co.za and he used Divi.

    My clients using Apple devices cannot access the site. I have asked the web developer to please rectify the issues but with no success. He also asked other developers to check but they could also not identify the problem. They said I must asked my clients to clear the history and cache and maybe that will solve it but still it doesn't.

    I have moved on and is trying to find a solution for the website and Apple devices. .
     
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  2. ericbotha

    ericbotha New Member



    Can anybody help with this issue?
     
  3. Divi.Help

    Divi.Help Administrator
    Staff Member

    I tested your site at my iPhone Safari & it seems to work just fine. Don't have a Mac to test on.
     
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  4. ericbotha

    ericbotha New Member

    Thank you, some Apple devices work and others not and my current web developer is trying to find the problem. I think on the long run we are going to completely redesign the website on Elementor
     
  5. Divi.Help

    Divi.Help Administrator
    Staff Member

    Is it a white screen issue, where nothing is displayed?

    If that's the case, perhaps the animation is the culprit.

    You may try the below CSS in Divi > Theme Options > Custom CSS & see if it works:
    Code:
    Log In or Sign Up to view this code.
     
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