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Gallery carousel not working in mobile

Discussion in 'Support Forum' started by Jamesdaley38, Feb 8, 2024.

  1. Jamesdaley38

    Jamesdaley38 Member
    Divi Block Pro

    Hiya - the gallery carousel is not working in mobile. It seems to be loading with a blank screen & its only possible to view the images (briefly) by clicking on the left hand arrow. Any suggestions on how to fix this?

    Also, is it possible to switch off the automation & leave it for the viewer to scroll manually?

    The gallery is towards the bottom of this page: https://staging2.wimeikle.co.uk/about-us/

    Thanks

    James
     

    Attached Files:

    #1 Jamesdaley38, Feb 8, 2024
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Try to go to the 'THIS IS THE CONTAINER FOR THE CAROUSEL.' module settings & change the data-autoplay to false. See screenshot below:

    upload_2024-2-8_23-26-13.png
    Did you have any cache plugin installed? If yes, try to disable it & see if it works.

    If still not working, try to disable this & see if it works: WP Admin > Divi > Theme Options > General > Performance > Defer jQuery And jQuery Migrate > Disabled
     
    #2 Divi.Help Pro Support, Feb 8, 2024
  3. Jamesdaley38

    Jamesdaley38 Member
    Divi Block Pro

    Thanks - autoplay is now off. However, the carousel in mobile still isn't working. As it;s a staging site, I don't have any caching plugins & I've also turned off all the performance options. I would upload a screen recording of my iphone, but it doesn't look like mp4 is allowed? Any other ideas?
     
    #3 Jamesdaley38, Feb 8, 2024
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    I see you shifted the code section to be the last section. See screenshot below:

    upload_2024-2-9_15-40-12.png

    Try to move the code Section to be above the gallery carousel section & see if it works.

    If still not working, try to add a new test page & import our gallery carousel block & save it & see if it works in mobile.
     
    #4 Divi.Help Pro Support, Feb 8, 2024
  5. Dal

    Dal New Member

    Hello, I'm also having an issue with the scrolling gallery not working on mobile.
    It works great on desktop, but on mobile it scrolls all the logos, but then "rewinds" back to the beginning.
    I've tested on both Safari and Firefox on mobile.
    This is the page: https://creativeconspirator.com
    Thanks.
     
    #5 Dal, Feb 16, 2024
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  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    I tested on my iPhone safari & it seems to work just fine. It doesn't rewind back to the beginning after finishing the loop. Kindly recheck.
     
    #6 Divi.Help Pro Support, Feb 16, 2024
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