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Solved HELP! Header has gone!

Discussion in 'Basic Support Forum' started by Liz England, Aug 27, 2019.

  1. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    I know there's an issue with Wordfence, BUT I'm currently drafting a training manual and went into the header to take screenshots of clients can update their details and didn't turn of WF first. It was behaving oddly so, turned off WF and my header has gone!!!

    This is a real issues for me, and I think I'll have to ditch UH. Up to to 150 organisations are planned to use this template, and I can't really have them fiddling about turning Wordfence on and off; plus I now have the issue of no header!
     
    #1 Liz England, Aug 27, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Premade rolling text design for your Divi site without using any plugins:View Demo
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Try to use revision to revert back to previous design.

    Go to Divi > DU Header - Library to edit your custom header & select the below:

    upload_2019-8-27_23-37-7.png

    upload_2019-8-27_23-38-38.png

    Do note that this is not an issue with our plugin, as we did not alter the Divi Library in any way. I believe all your other Divi Library layouts will have the same issue. And even if our plugin is disabled, you should still be having the same issue for your Divi Library items, as it's most likely a conflict between Divi & Wordfence.
     
    #2 Divi.Help Pro Support, Aug 27, 2019
  3. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    Where do I go to find the things you have done screenshots for?

    No issues with any other library layouts; it has been mentioned on here before a number of times there is a conflict with Wordfence?
     
    #3 Liz England, Aug 27, 2019
    1. PRO MEMBER PERKS Divi Ultimate Header Plugin - Add custom vertical navigation for your Divi site. Turns into slide in menu on mobile:Learn More
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Go to Divi > DU Header - Library to edit your custom header & you will see those screenshots.
    Kindly check your PM.
     
    #4 Divi.Help Pro Support, Aug 27, 2019
  5. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    Well it seems to work fine now. Thanks for whatever you did (even though you say you did nothing!) and for your time helping me with this. Superb support as always,
     
    #5 Liz England, Aug 27, 2019
    1. PRO MEMBER PERKS Beautifully crafted custom colored 'Industrial' Divi layout for all Pro members:View Demo
  6. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    Hi, sorry, but just noticed, when I scroll down the header gets bunched up. Have tried uploading a creenshot here, but not worked.
     
    #6 Liz England, Aug 28, 2019
  7. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Applied a fix for you. Kindly check.
     
    #7 Divi.Help Pro Support, Aug 28, 2019
    1. PRO MEMBER PERKS Beautifully crafted custom colored 'Industrial' Divi layout for all Pro members:View Demo
  8. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    Thanks!
     
    #8 Liz England, Aug 28, 2019
  9. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    EEK, now it's worse - fat when not scrolling and menu items push to the right :( Sticky works well though!
     
    #9 Liz England, Aug 28, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Premade floating button design for your Divi site without using any plugins:View Demo
  10. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Kindly check again & see if it works fine.
     
    #10 Divi.Help Pro Support, Aug 28, 2019
  11. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    Neeearly, except a very fine white line between menu and header...Sorry, I'm very picky.
     
    #11 Liz England, Aug 28, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Powerful Divi header builder for you to mix & match premade header design, mobile menu & more:Learn More
  12. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Looks fine to me. Try to clear your cache & see if it works.

    upload_2019-8-29_0-39-13.png
     
    #12 Divi.Help Pro Support, Aug 28, 2019
  13. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    It's great, thanks - what device and OS are you using?
     
    #13 Liz England, Aug 28, 2019
    1. PRO MEMBER PERKS Divi Ultimate Header Plugin - Custom Divi Builder header on desktop + default slide in / fullscreen menu on mobile:Learn More
  14. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    I tested it on Windows 10, Chrome browser.
     
    #14 Divi.Help Pro Support, Aug 28, 2019
  15. Liz England

    Liz England Member
    Divi Ultimate Header Plugin

    Brilliant - my test group are all like me, Apple. I needed a Windows 10! Thanks again for you time and help. Liz
     
    #15 Liz England, Aug 29, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Powerful Divi header builder for you to mix & match premade header design, mobile menu & more:Learn More
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