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Solved Need to recover Divi Ultimate Header Style 8

Discussion in 'Basic Support Forum' started by George LaRocque, Jun 22, 2023.

  1. George LaRocque

    George LaRocque New Member
    Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    While making changes to the button in my header on my staging site, all of the content somehow deleted. I can't revert back to it and I tried uploading the json again but that didn't help. Is there a way to upload just style 8?
     
    #1 George LaRocque, Jun 22, 2023
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    You just need to go to Divi Library & delete the header style 8. Then import the json file again.

    ========

    If you have Wordfence installed, try to disable it when editing, as it may cause the wipe out issue that you mentioned.
     
    #2 Divi.Help Pro Support, Jun 22, 2023
  3. George LaRocque

    George LaRocque New Member
    Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Thanks. I do have Wordfence. I'll try that and let you know.
     
    #3 George LaRocque, Jun 23, 2023
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  4. George LaRocque

    George LaRocque New Member
    Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    I deactivated Wordfence and WP Rocket but I'm still getting the issue. When I try to edit Style 8 it opens it in a new table with emply section and column structure.
     
    #4 George LaRocque, Jun 23, 2023
  5. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Try to enable Safe Mode & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled

    If still not working, then it's your server firewall issue. You will have to contact your host to search for the error log & whitelist the action.

    To confirm that it’s a server firewall issue, you may try to install a fresh Divi site with no plugin installed & import the json file & edit it & see if the problem still persist.
     
    #5 Divi.Help Pro Support, Jun 23, 2023
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